Caronne Carruthers-Taylor

Current

User Experience consultant at Holistic Focus

Past

Interaction Designer, User-Centred Design team at Australian Federal Police
Lead UCD Analyst, User-Centred Design team at Department of Immigration and Citizenship
UCD Analyst at Centrelink

Business Analyst at Australian Taxation Office
Web Manager / Designer at Commonwealth Ombudsman
Business Analyst at Private & Government organisations
Public servant at Australian Public Service

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4 more...

Education

University of Canberra
Willunga High School
The Australian National University

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Recommended

6 people have recommended Caronne

Connections

127 connections

Industry

Information Technology and Services

Caronne Carruthers-Taylor’s Experience

User Experience consultant

Holistic Focus

(Information Technology and Services industry)

October 2009 — Present (3 months)
Interaction Designer, User-Centred Design team

Australian Federal Police

(Government Agency; Law Enforcement industry)

December 2007 — August 2009 (1 year 9 months)

Applied a User-Centred Design (UCD) approach in the design, development, and implementation of internal enterprise applications.

Tasks:
- Integrated UCD within a hybrid waterfall documentation / agile development environment. Contributed to defining the SDLC methodology
- Facilitated presentations and workshops to a wide range of stakeholders such as senior executives, project team members, and representatives from other areas
- Delivered to tight timeframes in a dynamic environment
- Conducted quantitative and qualitative user research: contextual enquiry, user surveys, affinity diagramming and creation of user profiles and personas through field observations of users and environment analysis
- Developed user experience framework documentation to define the user experience principles and accessibility requirements, and user interface guidelines / design patterns
- Produced interaction design and information architecture deliverables including wireframes, user interface specifications and project documentation.
- Facilitated a collaborative design process by working closely with key business stakeholders, project team and AFP management
- Utilised information design skills to create visual representations of complex concepts, ideas and conversations
- Provided feedback to the project team to identify key functionality required, identify usability goals and accessibility requirements
- Conducted Cognitive Walkthroughs and Usability Evaluations
- Contributed to project documentation, implementation activities and post implementation documentation and activities as required
- Peer reviews.
Lead UCD Analyst, User-Centred Design team

Department of Immigration and Citizenship

(Government Agency; Government Administration industry)

August 2006 — November 2007 (1 year 4 months)

Delivered high-quality iterative User Centred Design activities, utilising research and design / evaluation techniques. Also a team lead role on larger projects.

Design facilitation:
- Facilitated a collaborative design process by working with the key stakeholders, such as executives, business and project design team, to clarify and address user needs and requirements
- Created solution visualisations to represent and communicate complex concepts and business problems
- Conducted and facilitated presentations and workshops utilising UCD techniques such as card sorting and paper prototyping.

UCD tasks and deliverables:
- User requirements-gathering techniques including contextual observations, workflow analysis and swim lane diagrams
- Investigated and contributed to business and user requirements.
- Identified key functionality required
- Conducted field observations of users, user profiling and user environment analysis. Created end-to-end scenarios incorporating user experience, business process and system interactions.
- Identified usability goals and accessibility requirements
- Collaborative design activities to define the interaction model and user interface
- Usability Evaluations and Heuristic Reviews, including providing reports with recommendations.
UCD Analyst

Centrelink

(Government Agency; Government Administration industry)

March 2006 — August 2006 (6 months)

Applied a User-Centred Design approach to focus on users through the planning, design and development of web based products such as online forms.

Tasks:
- Met with key stakeholders to foster vision
- Facilitated participatory design sessions, including brainstorming design concepts, screen flows and navigation models
- Created HTML prototypes or test resources
- Conducted usability testing and performed heuristic evaluations
- Produced associated documentation such as evaluation reports.
Business Analyst

Australian Taxation Office

(Government Agency; Government Administration industry)

June 2005 — March 2006 (10 months)

- Created functional design documentation to integrate IBM’s Records Management (IRM) with six other CP solutions, particularly inbound high-speed scanning/processing and Siebel case management.
- Created high-level models of business processes and document process flows for IRM integration with other applications taking into account various business activities, workflows and user/system behaviour. Conducted cross-system dependency analysis and functional flow analysis.
- Liaised with technical counterparts to ensure correct technical and functional flow/design. Provided functional guidance to technical team to resolve issues.
- Test preparation and execution using Mercury Interactive Test Director.
Web Manager / Designer

Commonwealth Ombudsman

(Government Administration industry)

June 2001 — June 2005 (4 years 1 month)

- Intranet and Internet Website Manager: Set policies and strategies for authors, and established improved information architecture and design for the Intranet site. Published and managed information updates. Identified, evaluated and established linkages with strategically important information sources for the office and publish to websites.
- Analysed, advised and assisted management, investigation and policy/projects staff to facilitate information access, information source linkage, and records management strategies.
- Graphic design relating to hardcopy and electronic publications; particularly three annual reports. Advised staff regarding content and design of reports.
Business Analyst

Private & Government organisations

(Information Technology and Services industry)

January 1998 — August 1999 (1 year 8 months)

- CV Services International, 1999
- GE Capital Information Technology Solutions, 1998
- The Canberra Hospital & The InTACT Group, 1998
Public servant

Australian Public Service

(Government Administration industry)

July 1980 — June 1987 (7 years )

- Australian Bureau of Statistics, 2 years, 1985 1987
- Department of Defence, Adelaide & Canberra, 5 years, 1980 1985

Caronne Carruthers-Taylor’s Education

University of Canberra

1992 — 1999
Willunga High School

1974 — 1978
The Australian National University

Master of Management , Currently studying , 2005