Mike Smith

Current

LAN/Notes Administrator at Tenneco

Past

IT Manager at T & R Pastoral Pty. Ltd.
Knowledge Management Consultant at Adelaide City Council
ITIL Management Consultant at CPT Global (

Global Notes Architect/Project Manager at IBM Global Services
Kosovo UNHCR Family Reunification Project at IBM Global Services
Architecture Consultant/Lead Project Manager at Computer Sciences Corporation
Manager, Lotus Notes & MQ Series Consultancy Division at SANCHA Computer Services
Notes Architect at IBM Global Services
Project Manager/Lead Architect Groupware Systems at Health Insurance Commission
Project Manager/Business Systems Analyst at Health Insurance Commission
Senior Operations Lead at Health Insurance Commission
IT Manager at Enterprise 2000 Pty. Ltd.

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9 more...

Education

University of Adelaide
Henley High School

Recommended

5 people have recommended Mike

Connections

500+ connections

Industry

Information Technology and Services

Websites

Mike Smith’s Summary

Hands-on Notes Architect (Versatilist) focusing on the long-term service delivery needs of the IT Service Department without losing sight of the requirements of Business Unit Managers. Often found in blended Architecture roles encompassing IT Management; Strategic Planning; and Infrastructure Implementation. Experience with a variety of industries including: Automotive; Export Food Processing & Manufacturing; Marketing; Utilities; Manufacturing & Supply Chain Management; Finance, Banking & Insurance; Government; Health; Mining.

Originally born in Adelaide, South Australia and has lived and worked in most states in Australia as well as a 3 1/2 year stint in Colorado, USA.

Married to a US citizen and qualifies for a green card.

Myers-Briggs personality type is INTP (see the web link above).

Mike Smith’s Specialties:

Lotus Notes/Domino Architecture & Administration; VMWare; Windows svr 2000 & 2003; Exchange; Active Directory; Windows 2000/XP/Vista; Kronos; iNotes; Terminal Services; Microsoft Visio; Prince2/PMBOK; MRTG; What's Up Gold; DHCP/DNS; Brightstor; Checkpoint Firewall; CISCO & RSA SecurID VPN; IIS; Dameware; 802.1x; CISCO Switch & Firewall config.; Citect/CAMS; OpenOffice; Microsoft Office / Outlook; Progress; SQL Server; Microsoft Project; Ghost; FreeBSD; Linux (Ubuntu) Desktop/Enterprise Admin.

Mike Smith’s Experience

LAN/Notes Administrator

Tenneco

(Public Company; TEN; Automotive industry)

October 2007 — Present (2 years 3 months)

Tenneco is the leading supplier of automotive emission control and ride control products in both established and emerging markets across the globe. The Adelaide office provides administrative and IT support for manufacturing and distribution facilities in Australia & New Zealand.

This hands-on role encompasses:
· Realignment of local geography processes and procedures in accordance with global corporate standards and direction;
· Architectural convergence of server infrastructure to minimize server sprawl and consolidate existing equipment through server virtualization;
· Transition from Novell Netware to Microsoft Active Directory;
· Lotus Notes Architecture and Administration;
· PC portfolio management including remote support tools, asset tracking, lifecycle management, and software inventory management;
· Infrastructure availability, capacity, and SNMP monitoring and alerting;
· Reorganization of server security protocols.
IT Manager

T & R Pastoral Pty. Ltd.

(Privately Held; 1001-5000 employees; Food Production industry)

May 2003 — June 2007 (4 years 2 months)

T&R operates export meatworks in South Australia: the main plant at Murray Bridge; and a slightly smaller operation at Lobethal in the Adelaide Hills. Because they export to many countries including the United States and the European Union the computing systems are as complex as any medium to large manufacturing/processing environment. This was a dynamic role in an industry undergoing significant change and constant pressure in order to compete in a global marketplace.

Taking over a small site of 30 PCs and three servers the role encompassed moving to a larger server environment with 30 virtual servers hosted on 8 physical servers and in excess of 200 PCs and laptops. This involved a great deal of vendor management to control the progress of multiple outsourced systems. Most core business systems were supported entirely in-house for 1st & 2nd level support with vendors being engaged for 3rd level support only.
Knowledge Management Consultant

Adelaide City Council

(Government Agency; 501-1000 employees; Government Administration industry)

February 2003 — May 2003 (4 months)

Adelaide City Council had in place a document management product (TRIM), which was not being fully utilized by staff. It was important that this be remedied for the success of the corporate Knowledge Base and Intranet as they both relied on the quality of data in the document management system. It was necessary that all content be managed through an ongoing process, but process and governance issues needed to be addressed across the Council for the Knowledge Management function to begin adding value to the operation.
ITIL Management Consultant

CPT Global (

(Public Company; Information Technology and Services industry)

July 2002 — October 2002 (4 months)

Capacity Planning & Tuning Inc. brought me in to assist the Commonwealth Department of Family and Community Services (FaCS) with implementation of the Information Technology Infrastructure Library standards (ITIL). This involved producing process, capacity and forecasting models for applications and infrastructure; developing a business aligned plan for increasing the coverage of ITIL processes; and producing recommendations in relation to policy, tuning and architecture.

CPT also sent me to Suncorp in Brisbane and Melbourne to provide guidance on the implementation of an IBM Global Services outsourcing proposal. This involved interviews with senior IT Managers to review information provided to IBM used in structuring their solution; gathering information regarding existing IT environment, size, applications, performance, number of users, volumes, projected growth, security, etc.; and understanding assumptions under which IBM’s solution was developed..
Global Notes Architect/Project Manager

IBM Global Services

(Public Company; IBM; Information Technology and Services industry)

May 1999 — June 2002 (3 years 2 months)

As a Global Notes Architect I was responsible for specifying the Notes system architecture for a range of large clients and leading them through implementation to a viable solution. During a previous position with IBM Asia Pacific I had developed a unique understanding of IBM’s Global operations that enabled me to be particularly effective in working with clients who had multi-national requirements.

My role as a Project Manager was as part of a team working with a client to achieve delivery of their systems by the worldwide Service Delivery Centre’s. Often a solution would be managed by Boulder and delivered out of a number of SDC’s in different countries.

The combination of these two roles enabled me to work with a client from the time of initial consultation on a proposed project through to eventual completion. This was an unusual combination of roles that allowed me to assist a client throughout their entire project and maximize the client’s satisfaction.
Kosovo UNHCR Family Reunification Project

IBM Global Services

(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

February 1999 — April 1999 (3 months)

Working with the United Nations High Commissioner of Refugees (UNHCR), IBM, and Multiple third party vendors to architect and implement a system to be deployed in the field to reunite children with their parents in multiple refugee camps located in close proximity to the war zone. To facilitate this goal a system was needed to gather biometric data, images, migration, family, and anecdotal information to use for display in temporary traveling public kiosks.

Working at Deputy Director level with the United Nations High Commissioner of Refugees I was asked to produce a highly robust doubly redundant hardware architecture that was exceptionally mobile. It was necessary here to wear many hats in the system specification; development of the architecture, managing the systems integration; and supervising the delivery of the solution.
Architecture Consultant/Lead Project Manager

Computer Sciences Corporation

(Public Company; 10,001 or more employees; CSC; Information Technology and Services industry)

February 1998 — October 1998 (9 months)

CSC had two clients that were experiencing problems. Energy Australia was experiencing a range of architectural and process issues with the management of their internal Lotus Notes applications and e-mail. I was brought in to troubleshoot the environment and get it stable again.

Mercantile Mutual Insurance, another CSC client, was having difficulty in developing a cohesive architecture for their application development efforts and the infrastructure hosting their internal systems. My time at MMI was spent project managing software development projects and redefining their architecture to assist them with their long-term goals of system stability and integration of a client server architecture with their legacy systems.
Manager, Lotus Notes & MQ Series Consultancy Division

SANCHA Computer Services

(Computer Software industry)

September 1997 — January 1998 (5 months)

Managing a company Division that assisted a wide portfolio of SANCHA Clients by leveraging existing Mainframe investments using Lotus Notes and Domino in conjunction with MQ Series. Leading consultancy services that allow a client to make further use of their existing investment in mid-range systems particularly if they already use Notes.

In this role there was an essential pre-sales and ongoing relationship management component to identify opportunities with senior board level client representatives and build a vision with them over time. This would encompass the development of a plan of works that would be massaged to fit the client’s systems integration requirements while leading them down a path to best-practices implementation.
Notes Architect

IBM Global Services

(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

August 1996 — September 1997 (1 year 2 months)

IBM head-hunted me from the Health Insurance Commission to become part of a project team working on the implementation of Lotus Notes within the Asia Pacific region for IBM’s internal business systems. IBM's shift from Mainframe to midrange systems for it's administrative applications and e-mail systems involved in excess of 26,000 users in the Asia Pacific region as part of a world-wide project servicing over 230,000 users. My focus was on the deployment of Global Applications throughout the Asia Pacific region and providing architectural input to global standards and processes.
Project Manager/Lead Architect Groupware Systems

Health Insurance Commission

(Government Agency; Government Administration industry)

December 1993 — July 1996 (2 years 8 months)

The Health Insurance Commission (HIC) undertook to transition its operations from a mainframe-centric environment to a client-server environment with Lotus Notes as the primary vehicle for GroupWare; workflow applications; and E-mail. In this project, I undertook the following activities:
• Ensuring senior management buy-in to an enterprise-wide implementation of Lotus Notes exercising negotiation and interpersonal skills of a high order.
• Retaining consultants for pre-implementation analysis.
• Determining hierarchical naming scheme.
• Replication and Mail Routing topology planning.
• Migration planning from release 3.X to 4.X.
• Replication strategies for internal & external mail routing and data propagation.
• Planning and setting-up cross-certifications and connections both internally and external to the organisation.
Project Manager/Business Systems Analyst

Health Insurance Commission

(Government Agency; 5001-10,000 employees; Government Administration industry)

May 1991 — December 1993 (2 years 8 months)

My job was to determine what the client divisions' wanted/needed and document this in a clear and concise way for the programming staff so they could code the required systems. This involved researching and analysing the practicality of requested system features, designing the system, developing innovative methods and identification of the most suitable options.

Research often included interviews with senior managers and staff to develop a thorough appreciation of their requirements. This position gave me an in-depth understanding of IT Systems Management in a large national organisation throughout a wide variety of functional areas. The emphasis in this position was on research, analysis, report writing, project management, and liaison/negotiation with senior management.
Senior Operations Lead

Health Insurance Commission

(Government Agency; 5001-10,000 employees; Government Administration industry)

August 1987 — April 1991 (3 years 9 months)

I started with the HIC as a Trainee Computer Operator. This initially involved operating the peripheral systems (high-speed laser printers, tape drives, etc), and led into the more senior role in the complex area of batch job scheduling and job repair after failures. This job gave a very in-depth knowledge of the Mainframe operating systems and hardware with a focus on system recovery.

The HIC has a policy of training and developing it’s operations staff to provide a highly disciplined career development path into Operations Management. It was during this period that I developed the Operations Management discipline as my primary career focus.
IT Manager

Enterprise 2000 Pty. Ltd.

(Retail industry)

August 1985 — July 1987 (2 years )

Enterprise 2000 provided an on-line and by phone shopping service to disabled people. Deliveries were made to the customer within 24 hours as ordered from a printed or online catalogue of over 4,500 grocery items.

As this was a startup company I was able to grow into the role of IT Manager. I was required to complete the installation of the company's complete suite of computer systems from start to finish in a period of sixteen months at the original Adelaide site and then in Melbourne. In this role I had management responsibility for a staff of thirteen programmers, designers, and data entry personnel.

Mike Smith’s Education

University of Adelaide

1984 — 1985

Activities and Societies:

Adelaide University Karate Club - 1st Dan.
Henley High School

1978 — 1983

Additional Information

Mike Smith’s Websites:

Mike Smith’s Interests:

Community Collaboration, Sailing, Rock Climbing, Sustainable Building, Karate (1st Dan at international level), Backpacking, Camping

Mike Smith’s Groups:

I am the Volunteer Facilitator for the following LinkedIn groups:
Permaculture Supporter
Mining - Exploration - Refining - Geology

The Greater IBM Connection: IBM's alumni program for past and present IBM employees
Ubuntu Users ( 10.000+ members ) Official Group
Global Worker
The Enterprise Architecture Network
IT Specialist Group
Lotus Professionals (3500+ Members)
Open Source Universe
Green
Lotus Notes/Domino Technologies
INTP [The Architect] MBTI personality group : Dealing with complexity
Current and Former CSC Employees