Edward Hernandez

Current

• Senior Security Analyst - Global Security Operations Centre at IBM Internet Security Systems

Past

• Network Security Consultant at Trend Micro Inc
• Technical Support Engineer at Sykes - Cisco Systems Account
• Station Systems Supervisor at LRTA

• Technical Support Specialist II at Software Ventures International

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Recommended

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Connections

109 connections

Industry

Information Technology and Services

Edward Hernandez’s Summary

An accomplished professional providing leadership, dedication, and over 8 years combined expertise in the Information Security field and the Information Technology industry, well versed in most firewall and IDS/IPS systems including Content Filtering and Anti-Virus products.

Edward Hernandez’s Specialties:

2009 Juniper Networks Certified Internet Associate – FWV track (JNCIA – FWV)
2008 Juniper Networks Certified Internet Associate – SSL track (JNCIA – FWV)
2006 Checkpoint Certified Security Administrator (CCSA – NGX)
2007 Cisco Certified Internetwork Expert Security track candidate (CCIE – passed written, lab pending)
2006 Cisco Certified Networking Professional (CCNP)
2005 Cisco Certified Security Professional (CCSP)
2005 Cisco Certified Network Associate (CCNA)

Edward Hernandez’s Experience

• Senior Security Analyst - Global Security Operations Centre

  IBM Internet Security Systems

  (Public Company; ISSX; Facilities Services industry)

  January 2006 — Present (4 years )

  • Provides technical support and management of security infrastructure and an escalation point to an extensive and diverse customer base.
  • Monitors and administers managed security devices, auto generated ticket queues and monitors security events utilizing various management consoles,
  • Identifies and escalates device management issues and/or security incidents to customers providing mitigation actions and completing required documentation,
  • Works on MSS tickets based upon MSS procedures to resolve routine customer issues.
  • Follows change management procedures and modifies customer Security Policies; troubleshoots device outages, connectivity issues, and policy related problems; and maintains system health of managed devices/platforms,
  • Conducted Information Systems auditing and compliance testing in accordance with the International Standards ISO/IEC 17799.
  • Evaluates and analyzes events of high severity and provides high level security advice to customers. Takes appropriate corrective action on routine and complex problems or escalates highly complex problems (eliminate false positive events or open MSS ticket for escalation) based upon MSS standards. Resolves problems escalated from MSS Security Analyst (e.g., complex firewall policy changes, multi-tier firewall troubleshooting, etc.).
  • Subject Matter Expert for multiple firewall and sensor technologies
  • Assists Technology and System Integration team in testing new platforms to be managed by the SOC.

• Network Security Consultant

  Trend Micro Inc

  (Public Company; TYO: 4704; Computer Software industry)

  April 2005 — January 2006 (10 months)

  • Part of a global team of support engineers that provided technical assistance to clients for one of the leading company in security products.
  • Provided product support ( troubleshooting, software upgrades, setup, configurations, etc.) specifically on Cisco’s Security product like Router IOS Firewalls, Pix Firewalls, VPN Concentrators, IDS appliance, ACS ( Access Control Server ) and VMS (VPN/Security Management Solution ) software integrating with OfficeScan for implementation of Network Admission Control.
  • Conducted Information Systems auditing and compliance testing in accordance with the International Standards ISO/IEC 17799.
  • Provides assistance to clients thru site implementation and troubleshooting.
  • Reports to development engineers about bugs and security holes in their software that is reported by clients.
  • Level 3 escalation for worldwide technical support for Trend Micro and Cisco Systems partnership on Network Admission Control Initiative.

• Technical Support Engineer

  Sykes - Cisco Systems Account

  (Computer & Network Security industry)

  August 2004 — March 2005 (8 months)

  • Part of a global team of support engineers providing technical assistance to clients for one of the leading company in networking solutions.
  • Provided product support (troubleshooting, software upgrades, setup, configurations, etc.) specifically on Cisco’s Security product like Router IOS Firewalls, Pix Firewalls, VPN Concentrators, IDS appliance, ACS (Access Control Server) and VMS (VPN/Security Management Solution) software.
  • Provided assistance to clients and field engineers (CCIEs) through phone, email and various online tools.
  • Report to development engineers about bugs and security holes in their software that is reported by clients.
  • Remotely configured customer’s equipment according to their requirements using SSH, telnet, web or dial-up.
  • Act as escalation engineer for the team and provided mentoring and training on Information Security Awareness for junior and commencing staff.

• Station Systems Supervisor

  LRTA

  (Government Administration industry)

  September 2003 — May 2004 (9 months)

  • Reviewed equipment faults recorded by the outgoing supervisor and follows-up status/development to the concerned engineer.
  • Monitored station CCTVs and informs SOD Station Supervisor of any untoward or unusual observation from their respective stations.
  • Recorded all faults of the Station Equipment reported by the SOD Station Supervisors and coordinates with the MTT-Personnel for appropriate actions.
  • Monitored events thru Station SCADA View such as Station Digital Output List (Fire Alarm Control Panel, Station UPS and Sump pump), Lightning’s Control, Escalator and Lifting, and Auxiliary and Analog.

• Technical Support Specialist II

  Software Ventures International

  (Privately Held; Information Technology and Services industry)

  February 2001 — August 2003 (2 years 7 months)

  • Supervised technical support engineers for the call center operation (data and voice) for business shift for the 2 call centers.
  • Conducted research about call center technology components like voice switches and gateways, predictive dialers, Automatic Call Distribution (ACD), Computer-Telephony Integration (CTI), Interactive Voice Response (IVR) servers.
  • Configurated and monitored back-to-back end connections on Nuera Open Reliable Communications Architecture GX-21 series, RAD Megaplex Modular E1/T1 Integrating Access Device, and Lucent AVAYA Definity Generic 3R series Private Automatic Branch Exchange (PABX).
  • Ensured voice quality and performed firewall and router security as well as system integrity and security.
  • Coordinated with local and overseas carriers such as Globe FMCC(Fault Management Control Center), PLDT, BayanTel, TeleGlobe International, Digitel One and SingTel concerning with Wide Area Network connectivity