
Support Engineer at MySQL AB
Melbourne Area, Australia

Support Engineer at MySQL AB
Melbourne Area, Australia
Young and enthusiastic IT professional with over 10 years industry experience, and a proven ability to work both leading and within a team, or individually. Excellent communication and interpersonal skills, with a friendly, outgoing and polite personality.
Responsibilities: Development, Developer Management
Technology: PHP, Perl, JavaScript, XHTML, CSS, MySQL, Postgres
Concepts: Web Accessibility, Object Oriented Programming
(Public Company; JAVA; Information Technology and Services industry)
September 2007 — Present (2 years 4 months)
MySQL is the world’s most popular Open Source database, and a key part of the LAMP stack. MySQL is used by a wide variety of companies from small startups, through to industry giants, such as Google or Nokia.
* Key Technologies: MySQL (and related applications), Perl, PHP, Linux Administration, Windows Administration, memcached, Amazon EC2.
* Providing advice to customers on a wide range of topics, including:
o Performance tuning MySQL servers in many different configurations
o Writing and reviewing queries, stored procedures and schemas
o Fixing crashed or corrupted MySQL servers
o Co-ordinating support for the Amazon EC2 platform
(Internet industry)
January 1998 — August 2009 (11 years 8 months)
Wotmania.com was the largest community-based fan site of the Wheel of Time series, by Robert Jordan. At its peak, it had over 30,000 members, and received approximately 300,000 hits every day.
* Key Technologies: ASP, Perl, JavaScript, ASP.NET, SQL, HTML, CSS.
* Creation and maintenance of a custom, scaleable Content Management System.
* Creation and maintenance of a HTML-based real-time communications tool.
* Ongoing maintenance of news and features.
(Public Company; 10,001 or more employees; QAN; Airlines/Aviation industry)
November 2005 — August 2007 (1 year 10 months)
Jetstar Airways is a low cost carrier, wholly owned by Qantas Airways. They provide an entirely paper-less service, all ticketing is handled electronically. Jetstar recently launched itself as the world's first International low cost carrier, serving destinations in Asia and the USA.
* Key Technologies: Perl, PHP, JavaScript, SQL, XHTML, CSS, Navitaire OpenSkies (Skylights), Linux Administration.
* Development of the online booking system, including several major upgrades to support:
o Multiple languages
o Integrated booking of Hotels, Cars, Activities and Travel Insurance
o Multiple carriers booking through jetstar.com (Jetstar, Jetstar Asia and Valuair)
* Maintenance of a PDF Itinerary generator, to create passenger itineraries in multiple languages and styles for each carrier.
* Creation and Maintenance of tools for communicating with customers and agents.
(Privately Held; 1-10 employees; Internet industry)
February 2005 — November 2005 (10 months)
WhatsHot Multimedia is a small Web Design and Development company, focused on providing customizable solutions to clients using an in-house Content Management framework.
* Key Technologies: Perl, JavaScript, SQL, XHTML, CSS, Linux Administration.
* Creation of NetMaster, a tool for creating, managing and hosting websites. It has built in support for WYSIWYG page editing, Catalogues, Shopping Carts, Image Galleries, Generated Site Navigations and custom forms. It also has support for server-side configuration, including Apache, named and postfix.
* Administration of the Linux based cluster used for serving web pages.
(Privately Held; 1-10 employees; Computer Software industry)
November 2003 — February 2005 (1 year 4 months)
Webbsoft Solutions is the lead provider of Sports Video Analysis software. They have two main products, Swinger and Snapper. These are for individual and team sports, respectively.
* Key Technologies: C++, MFC, PHP, SQL, HTML, CSS, Windows Networks.
* Creation and maintenance of a news and software updates section of the company website for users and resellers.
* Re-designing and upgrading client networks in an manner that will fit in with their current network design, and still handle increased traffic caused by installing a video server.
* Formal testing of various products, including WSS_Svr, a license server, Swinger, and Snapper.
(Educational Institution; 1001-5000 employees; Higher Education industry)
February 2003 — November 2003 (10 months)
Monash University is one of Australia’s leading research-based higher-education institutions. The major focuses of the School of Computer Science and Software Engineering (CSSE) include Computer Graphics, Artificial Intelligence and Graph Theory.
* Key Technologies: PHP, SQL, HTML, CSS, C++, LEDA (graphing package).
* Natural Language Processing & User Modeling
o Creating administration tools for a Bayesian Network based game.
o Designing user interfaces to assist with the rapid development of non-linear scenarios.
* Distributed Data Flow Analysis
o Design of a system to analyse data flow on a parallel architecture.
o Creation of tools for generic analysis of data flow within programs.
(Educational Institution; 1001-5000 employees; Higher Education industry)
March 2002 — November 2003 (1 year 9 months)
In order to provide the best possible education for undergraduates, CSSE requires students to attend tutorials and practical classes, where they can put into practice the theory learnt in lectures. My responsibilities included leading these classes, as well as marking assignments and examinations.
* Key Technologies: Borland C, Java, Rational Rose, Python, HTML.
(Privately Held; 11-50 employees; Civil Engineering industry)
November 2002 — February 2003 (4 months)
Champ Constructions is a medium-sized underground utility asset provider. It currently maintains several contracts with companies such as Origin Energy, United Energy, and Telstra.
* Key Technologies: JavaScript, HTML, CSS.
(Public Company; 1001-5000 employees; Civil Engineering industry)
1999 — 2001 (2 years )
Abigroup is a national engineering and construction company. It performs a variety of activities, including a broad range of specialist design and construction services, specialist major project and infrastructure packaging services, maintenance and asset management.
* Key Technologies: SQL.
Bachelor of Computer Science , 2000 — 2003
The Bachelor of Computer Science degree is designed for studying computing in depth, focusing on the software, the hardware and the underlying theory of computing and its applications to scientific and technical problem solving, and to information processing in commerce and industry. It provides a strong basis for not only understanding the latest technologies, but also for applying computer science theory to any given problem.
New technology, kite sports, bike riding, extreme programming (the skydiving kind; not the paired kind), travel, reading