
Expert on Dealing with Aggressive, Demanding and Unmotivated People
Queensland, Australia

Expert on Dealing with Aggressive, Demanding and Unmotivated People
Queensland, Australia
Difficult clients are part-and-parcel of working in the education, health and welfare sectors.
When you add challenging co-workers into the mix, then your team can face some tough communication issues.
Ken Warren is Australia's leading speaker on Dealing with Aggressive, Demanding and Unmotivated People.
With his engaging, interactive and positive approach, Ken has helped thousands of education, health and welfare professionals learn how to turn difficult people around and bring out their best.
Ken regularly features in the media and professional journals for his practical & down-to-earth strategies.
His approach focuses on seeing the best in people and taking advantage of an individual’s strengths. He teaches what the research and his experience have found to make the most difference.
With 24 years hands-on experience working with challenging clients – couples and co-workers in conflict, people with drug-related and mental health problems, and aggressive and violent individuals - Ken is no ivory-tower theorist. His practical strategies work in the field.
Ken is a warm, entertaining and thought-provoking speaker, and has achieved Professional Member status in the National Speakers' Association of Australia.
Ken tailors his presentations to meet the needs of each audience. Here are just a few of the topics he can present at your next conference, association meeting or in-house training day.
Ken's most popular speaking topics Include:
Dealing with Angry and Demanding People,
Grow Your Team - Working with Strengths, Difficult Co-workers Made Easy, Engaging and Motivating Difficult Clients, Managing the Challenging Behaviour of Children and Young People in Care, Strengths-based Brief Therapy, Difficult Co-workers Made Easy, Staying Sane & Successful in Challenging Workplaces, Work-life Balance: Three Keys to Adding More Quality in Your Life, Expand Your Bullying Interventions
(Professional Training & Coaching industry)
1998 — Present (11 years )
* Speaking engagements at conferences, association meetings, and in-house training programs
* Coaching programs for Team Leaders and other key staff
* On-line learning resources including my fortnightly newsletter, free e-books, and e-learning courses
Check out my website for further details.
(Individual & Family Services industry)
1994 — 1998 (4 years )
Managing my own caseload as well as the following programs:
* Individual and Family Counselling
* Telephone Counselling
* Family Mediation
* Mental Health Education
* Suicide Prevention
(Government Agency; Hospital & Health Care industry)
1992 — 1994 (2 years )
Co-ordinating prevention and education programs among government and community agencies on the Sunshine Coast.
(Individual & Family Services industry)
1990 — 1992 (2 years )
Counselling individuals and families in regard to relationship difficulties, mental health problems, and substance abuse.
Also conducted training programs for telephone counsellors and face-to-face counsellors.
(Government Agency; Hospital & Health Care industry)
1986 — 1990 (4 years )
In this role, I counselled injecting drug users and other people on the Methadone program. Also conducted harm minimisation and HIV / AIDS Prevention education programs. I met a lot of interesting people in this role and gained some great stories.
Master of Social Science , Mental Health , 1992 — 1996
Bachelor of Arts (Social Welfare) , Psychology , 1986 — 1990
* Difficult people * Team relationships * Therapy and counselling * On-line learning * Quality living * Road cycling
* National Speakers' Association of Australia
* Difference Makers
* Australian Counselling Association
* Newspaper Columnist - Sunshine Coast Daily - 1998 to 2008
* Founding Secretary - Sunshine Coast Alcohol and Drug Treatment Foundation
* Founding Secretary - Sunshine Coast Suicide Prevention Network