Marcus Herstik
Teacher at TAFE NSW
- Location
- Sydney Area, Australia
- Industry
- Information Technology and Services
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Marcus Herstik's Overview
- Current
-
- Founder at Softop Australia (Sole Proprietorship)
- Teacher at TAFE NSW
- Past
-
- Owner at 3 Eggs Cafe
- Senior Technician at Wholesale Communications Group
- Lead Technician at Optus
- Senior Support Technician at TeleTech
- Senior Support Technician at Telstra BigPond
- Education
-
- TAFE
- Macquarie University
- St Ignatius College
- Connections
-
89 connections
- Websites
Marcus Herstik's Summary
With a strong focus on customer's needs I help businesses to perform better online through integrating a businesses goals and processes into the online environment.
With experience working with business intelligence systems, website development and testing along with focusing on how and why customers and staff use the internet and internal systems I drive performance across an organisation and the internet.
My major goal is to assist a business integrate technology and trends to maximise their potential online whilst ensuring for great customer and staff contact in a timely and efficient manner.
Specialties
Web development, documentation, reporting, supervising and mentoring, process improvement
Marcus Herstik's Experience
Founder
Softop Australia (Sole Proprietorship)
Sole Proprietorship; 1-10 employees; Computer Networking industry
April 2003 – Present (10 years 3 months)
Softop was started in response to the needs of family and friends, especially those involved with various charities and non-profit organisations needing IT services.
With experience dealing with the latest technologies from networking and server infrastructure combined with web development and business process integration I ensure that an organisation can maximise their potential online and internally.
I specialise in providing customised web sites and web-based applications, web-hosting and server space (with servers in the US. & Australia) combined with understanding an organisations goals and latest trends.
Teacher
TAFE NSW
Educational Institution; 5001-10,000 employees; Education Management industry
July 2011 – Present (2 years) Brookvale
Part time teacher at TAFE NSW.
Currently teaching Network Operating System's including Linux & Windows servers.
Also teaches website development and assisting in creating courses for Social Media.
Owner
3 Eggs Cafe
August 2005 – September 2009 (4 years 2 months)
Owning & managing a nationally respected cafe.
Responsibilities :
· Management of multiple teams concurrently.
· Recruitment & remuneration appraisal.
· Customer Liaison
· Dispute resolution - internal & external
· Financial management including budgeting & forecasting.
· Procedural implementation & review
· Staff training & reviews
Key Achievements :
Documenting business processes to allow the business to operate without management
supervision
Increasing the profile of the business including receiving numerous reviews & write-ups
Being included in some of Sydney & the world's favourite guide books.
Senior Technician
Wholesale Communications Group
December 2004 – June 2005 (7 months)
Wholesale Communications Group (WCG) was one of the largest buying groups in the Telecommunications industry. They were the largest wholesale-only telecommunications service provider in the country & have been bought by M2 Telecom.
Responsibilities :
Training new support team members
Management & ongoing support of team members
Client consulting & assessment
Liaising with carriers as to requirements
Liaising with suppliers regarding warranty issues, firmware updates & additional requirements
Providing feedback & reports to management
Server install, maintenance & documentation (Linux & Windows)
Testing new systems & reporting bugs to developers
Hardware testing : set-up, support & documentation
Logging work completed and required
Key Achievements :
UAT & appraisal of new devices before supplying to customers
Auditing & Documenting systems – new & existing
Supported & tested systems of a purchased competitor
Advised & tested integration of multiple disparate systems
Lead Technician
Optus
Public Company; 10,001+ employees; Telecommunications industry
November 2002 – December 2004 (2 years 2 months)
Responsibilities :
Advanced networking & troubleshooting
Advanced PC & software troubleshooting
Interim Team Supervisor
Logging & follow-up of problems & resolutions
Cross-Departmental communication & planning.
Dispute Resolution
Documentation & Presentation
Key Achievements
Supervised a manual database integrity check of customer records including the analysis & reporting to management of results.
Assisted in the centralisation of team supervision for overnight shifts resulting in lower staff costs & simplified hand-over procedures.
Reviewing of processes to assist the business in streamlining procedures.
Documenting new operating systems & hardware to assist with training & troubleshooting.
Senior Support Technician
TeleTech
Public Company; 10,001+ employees; TTEC; Outsourcing/Offshoring industry
November 1999 – April 2002 (2 years 6 months)
I was outsourced/contracted to Telstra Bigpond.
Responsibilities
Call Centre supervision
Network Monitoring
Statistical Analysis
Problem Solving & Troubleshooting
Liaising with high-value clients
Key Achievements
Collated all documentation into a library for searches of legacy & current systems.
Organising & automating statistical data collation for Team Leaders.
Senior Support Technician
Telstra BigPond
Public Company; 10,001+ employees; TLS; Telecommunications industry
November 1999 – April 2002 (2 years 6 months)
I was outsourced/contracted to Telstra Bigpond.
Responsibilities
Call Centre supervision
Network Monitoring
Statistical Analysis
Problem Solving & Troubleshooting
Liaising with high-value clients
Key Achievements
Collated all documentation into a library for searches of legacy & current systems.
Organising & automating statistical data collation for Team Leaders.
Marcus Herstik's Projects
-
The Business Web Integrations Podcast
- June 2012 to Present
Team Members: Marcus Herstik, Rob FarquharThe Business Web Integrations Podcast is a series of discussions on how service businesses can use the Web to get ahead and stay ahead.
Marcus Herstik's Courses
-
Diploma, Database, Network Operating Systems
TAFE
- Diploma of IT (Database Design & Development)
Marcus Herstik's Skills & Expertise
Marcus Herstik's Education
TAFE
Diploma, Database, Network Operating Systems
2011 – 2011
Received a Diploma with Distinction
Macquarie University
BSc, Computing, Statistics, Pure Logic, Electronics
1996 – 1996
Executive Member of MURPS
Activities and Societies: MURPS, Ultimate Frisbee, Skiing Club,
St Ignatius College
1989 – 1994
Marcus Herstik's Additional Information
Contact Marcus for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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