
Implementation Manager at Aero Inventory Australia
Melbourne Area, Australia

Implementation Manager at Aero Inventory Australia
Melbourne Area, Australia
SG & AU PR.
Website http://okkaddress.spaces.live.com
(See "What others have to say about KK Ong" in the "Experience" section)
Professional cert:
PMP (2007) & PRINCE2 (2005)
Advance Procurement Management, IIL (2008)
The Kerzner Approach to Project Management Excellence (Grade A) University of Chicago, Graham School 2007
Scholarships & awards:
DHL Logistics (23 countries) – Team Award Winner, Business Management Category 2007
DHL Team of the Quarter Award for Q1/Q2 significant achievement, ‘can do’ attitude 2006
Singapore Productivity & Standards Board STAR Award for achievement 1999
ASEAN / Youth Flying Club (YFC) pre-university scholarship 1991-92
Career pursuits:
Aero Inventory Australia Sep’08 – Nov'09
Designation: Implementation Manager
• Project delivery process transformation
• Account mgmt strategy & analysis
• Metrics/KPI setting across supply chain
• In depth analysis of Qantas’s complex spare parts usage
• Cert. Internal QMS Auditor for ISO 9002 by Lloyds
DHL Global Forwarding Mgmt (AP Regional Office, Singapore) Jun’04 – Aug'08
Designation: Cust Consultant, AP Cust Integration Management
• IT governance, project delivery process pioneer / transformation, vendor mgmt
• Project mgmt, biz analysis
• Time & resource mgmt, workload mgmt & forecasting
• EDI integration
• Effective intra/inter dept processes & resource mgmt sys, time entry system, vendor mgmt framework pioneer (+ contracts)
• Project manager / BA for new implementations & major sys enhancements
• Effective Negotiation & Influencing Skills
Singapore Airlines Cargo Pte Ltd (member of SIA group) May’00 – May’04
Designation: Senior Business Tech Analyst, Sales & Distrib Systems,
• Large scale project mgmt / multi-country vendor management. Handled 2 world-first mega projects.
• Business Awareness & Basic Mgmt Prog.
• Intercultural awareness (SAS Intercultural Comms Group, Sweden)
• Structured problem solving & powerful comms (Mc Kinsey & Company Inc.)
Proficient in multi-cultural multi-national working environment and communications. Comfortable with presentations and selling of ideas. Professional project manager. Good in processes optimization and process governance. Skilled in IT contracts and vendor management. Adept in time and resource management. Wide travel exposure to Europe, US, India, China, Middle East, Greater Asia and Australia.
(Public Company; Airlines/Aviation industry)
September 2008 — November 2009 (1 year 3 months)
Aero speciliazes in aviation spare parts inventory ownership/sellback & Supply Chain Management. The company is growing at > 100% per year globally.
Aero Inventory AU Sep’08 – Nov'09
Designation: Implementation Manager
Areas of proficiency / roles:
• Setting up Business-IT governance, project delivery process pioneer / transformation
• Project management infrastructure building, key process gate keeper / analysis
• MIS report creation / routine reporting, supply chain velocity analysis, warehouse manpower / volume analysis
• Account Management strategy & team analysis: forward planning, parts ownership mechanics
• Demand Chain Mgmt - metrics/KPI setting across supply chain & reporting
Key responsibilities:
• Support Operations Director on special projects and operations initiatives
• Implement sweeping changes organization wide via metrics & target setting
• Supporting revamp of Account Management team via metrics & target setting, end cust. focus
• Creation & managing MIS reporting & database /configuration management
Highlighted achievements:
• End-customer segregation logic development of Qantas’s complex spare parts usage
Professional skills advancement:
• Certified Internal QMS Auditor for ISO 9002 by Lloyds (LRQA Cert 08/4551, London)
(Logistics and Supply Chain industry)
2008 — 2009 (1 year )
(Public Company; 10,001 or more employees; DHL; Logistics and Supply Chain industry)
June 2004 — July 2007 (3 years 2 months)
DHL Global Forwarding Management (Asia Pac)
Areas of proficiency:
• IT governance, project delivery process pioneer / transformation, pre sales, vendor management framework
• Project management, needs analysis, creative solutioning, technical data mapping
• Time & resource management, workload management & forecasting
• EDI integration (ANSI X12, EDIFACT and RosettaNet)
Key responsibilities:
• Key analyst positions for major lead logistics player projects with global key customers
• Project manager for new implementations & major system enhancements
Highlighted achievements:
• “On time-on budget-on target” delivery of projects, excellent customer feedback record
Professional skills advancement:
• PRINCE2 (passed with highest in class - Foundation) & PMP certified;
• University of Chicago (Graham School) Kerzner Approach fo project management excellence (A grade)
• Effective Negotiation & Influencing Skills
• DHL’s Logistics & Supply Chain Management Course
(Airlines/Aviation industry)
May 2000 — May 2004 (4 years 1 month)
Key responsibilities:
• Project lead - revolutionary reservations enhancement initiative. SQ Routing Selector, a semi-intelligent flight route builder, linked to yield management system, to maximise air freight yields (turnkey project delivery from vendor selection to user training). Covers entire SIA network of six continents. Integrated with alliance network.
• Key representative for SIA Cargo in pioneering IT integration team for the world’s leading air-freight alliance (WOW Alliance – www.wowtheworld.com)
Professional skills advancement:
• Business Appreciation Programme (SIA Training Centre, Oct’03)
• Basic Management Programme (7 habits, management styles, group dynamics, communication styles, SIA Training Centre, Jul’02)
• Project Management (Integrated Project Systems, SIA Training Centre, Feb’02)
• Intercultural awareness (Anders Hovemyr, SAS Intercultural Comms Group, Sweden, Jun’01)
• Structured problem solving & powerful comms (Mc Kinsey & Cpny Inc., May’01)
(Human Resources industry)
March 2000 — March 2000 (1 month)
“KK’s ideas can be revolutionary; his creativity is one of his key assets that should not be underestimated. He is also a recipient of the SPSB Star Award for Achievement”
Dr. Yee Fook Cheong, ex Director, Precision Engineering Application Center, former Singapore Productivity & Standards Board. Dr. Yee is currently Vice President of Singapore Technologies Marine Ltd.
“KK’s is a good leader and a jack of all trades. He plans very well, and coupled with his good listening skills, makes working together with him a joy. Even though our project is very large and covers over 60 stations in 6 continents, we managed to overcome all obstacles and have a successful on-time, on budget rollout”
Hilda Mok, Supervisor, Planning, Sales & Services Systems, Singapore Airlines Cargo. Worked within KK’s project team, delivering the revolutionary SQ Routing Selector, a semi intelligent, revenue optimizing, routing & booking engine, a world first.
Note: Continued at Part 2
(Human Resources industry)
February 2000 — February 2000 (1 month)
“The well structured and professional way that KK Ong manages this IS project has given my team peace of mind knowing that DHL is giving the best solution possible to my end customers. Keep up the good work!”
Jimmy MC Lee, Customer Operations Support Manager, DHL Express, Hong Kong, commenting on the successful go-live of a major Adidas-DHL IT project
“I have worked with KK on a recent IT migration project for Halliburton and I am impressed with his enthusiasm and skill in the area of change management. He is able to steer the IT delivery team in a consistent & professional direction, working hand in hand with operations, and delivering sure and steady value add to the satisfaction of our end customer”
Anthony Heng, Director Oil & Energy Asia Pacific, DHL Global Forwarding. Anthony is the commercial / principal stakeholder involved with KK’s IT leadership in a Halliburton-DHL IT migration project.
Note: Continued at Part 3
(Human Resources industry)
January 2000 — January 2000 (1 month)
“It’s not easy to find a person who follows a clear process, yet is not rigid. In addition, KK’s social skills and big picture understanding of various roles in the business enables him to get buy-ins and garner excellent support from the ground, various internal teams and also management. As his internal customer, I am very pleased with KK’s performance”
Jessica Ong, DHL Regional Customer Manager for Motorola account, based in Malaysia. Jessica is the commercial / principal stakeholder for Asia Pacific wide Motorola EDI project in which KK was the project manager.
“If you ask me to sum KK up: Affable, exemplary clarity of communications, proficient in handling difficult end customers, ahead of his curve”
Joe Bevan, IT Account Director, DHL Global Forwarding, USA. Joe is the global implementation lead who worked with KK when he was lead-region EDI implementer for a Motorola-DHL IT project, for Asia Pacific.
Note: Each individual can be contacted / emailed upon request
Engineering , Mechanical & Production , 1993 — 1997
Honours degree in Bachelor of Engineering (Mechanical & Production)
Majors: Materials (including Biomedical & Aerospace), design, manufacturing
technology, automation, quality assurance/TQM, computer aided design
Electives: Technical communications, economics, sociology, HR management,
financial accounting, law (contract & tort) & management
GCE A Levels , Triple sciences , 1991 — 1992
Cambridge GCE ‘A’ Levels Certificate (physics, biology, chemistry, math, gen. paper)
Attended the Youth Flying Club’s 28th Basic Flying Course
O Levels / SPM , Malay language, English, Mathematics, Advance Maths, Sciences, Art, History , 1986 — 1991
Equivalent of Cambridge GCE ‘O’ Levels Certificate or S.P.M.
with seven distinctions (including art: still life painting & creative composition)
See linked to my spoke website - I have created interoperability with Spoke
ECAs, travel exposure & interests/reading lists.
*Note: full list avail. upon CV request
Combined Halls Charity Project, NUS Committee 94-95
(Financial management & overall project planning)
Choir (Voice: Bass I), KE VII Hall, NUS Member-Baritone 94-95
Freshman Orientation Program, KE VII Hall, NUS Counsellor/GL 94-95
Snooker & Table Tennis, KE VII Hall Team Team Member 93-94
Basic Flying Course, Youth Flying Club, Seletar Air Base Trainee Pilot 91-92
Venture Scouts Unit, SXI (Champion Patrol 89/90) Patrol Leader 86-90
25th La Salle’s Combined Schools Camporee Organising Comm. 89-90
(National Level-involves all La Salle Schools in M’sia) & Asst. Treasurer
Social Action Group, SXI (Active Welfare Group) Active Member 86-90
Karate-do, (Budokan), Penang (Purple - 5th kyu) Active Member 86-89
(1st runner up in Kata event at Intra school competition)
Commendations, scholarships & awards
DHL Logistics (23 competing countries) – Team Award Winner, Business Management Category 2007
DHL Team of the Quarter Award for Q1/Q2 significant achievement, ‘can do’ attitude 2006
Singapore Productivity & Standards Board STAR Award for achievement 1999
Hall Award for commendable contribution In Lounge Committee 1996
ASEAN / Youth Flying Club (YFC) pre-university scholarship 1991-92
Commendation, piano performance, student concert at Dewan Sri Pinang 1987
(Theme song of “The American Tale”, Somewhere Out There)
*References are available upon request