Terry Wang

Current

Senior Support Engineer at Oracle

Past

Dev. Relations Engineer II, Business Interaction Division at BEA Systems
Support Engineer at Wicresoft
IT Specialist at Agricultural Bank of China

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Education

Shanghai University

Recommended

1 person has recommended Terry

Connections

221 connections

Industry

Information Technology and Services

Terry Wang’s Summary

Joined BEA Systems (China) Ltd in July, 2006. Relocated to BEA Systems Pty Ltd (Australia) Sydney office in Feb, 2008. Joined Oracle through acquisition.

Products: WCI (Plumtree portal, ALUI), WebCenter Suite, Spaces, Services, Enterprise Wiki, WebLogic Server, WebLogic Portal, Oracle BPM (Fuego BPM, ALPM).

Key competencies: GNU/Linux, Virtualization, Portal, Enterprise Wiki, Application Server, Java SE/JVM, Portal Architecture, deployment, cross platform troubleshooting and performance tuning, in depth knowledge of operating systems.

I've been pretty successful in the technical support role. Proven customer facing and troubleshooting skills. Always try to do things differently, ready for changes, open to new things and ideas, with a strong can-do attitude.

Future directions and interest: contribute to the Linux kernel or other open source projects, virtualization.
For example: Btrfs project, Virtualbox, Oracle VM.

Terry Wang’s Specialties:

Enterprise Portal Architecture
Virtualization: VMware family/VirtualBox/Oracle VM
GNU/Linux distros: Debian/Ubuntu/Arch Linux/Fedora/RHEL/OEL
UNIX: OS X/Solaris
Windows Family
*NIX file systems/distributed file systems
Wikis: Confluence/WebCenter Wiki/Mediawiki
Issue Tracker: JIRA
SharePoint
App Server: Tomcat/WebLogic Server/IIS/WAS
Web Server: Apache/Nginx/Cherokee
Clustering
Database: Oracle DB(RAC)/MySQL/MS SQL Server
Java SE/JVM
LDAP/SSO
Troubleshooting

Terry Wang’s Experience

Senior Support Engineer

Oracle

(Public Company; ORCL; Information Technology and Services industry)

June 2008 — Present (1 year 7 months)

- Work as Senior Technical Expert, focusing on Enterprise Portal product stack
- Negotiate case severity, handle escalations
- Provide Follow-The-Sun support if necessary
- Assesses upgrade/downgrade with customer
- Reproduce, troubleshoot and analyze customer issues, provide workaround
- Write reports to extend the knowledge base and inform management
- Improve product documentation to reduce support load
- Help to improve internal processes
- Maintain good understanding of customer architecture and environment
- Interact with customers, partners, and software developers to provide technical advice and assistance
- Identify and document product defects/bugs
- Review design specifications and external technical publications and provide feedback resulting from reviews
- Build and maintain team wiki and document repository
- Maintain lab environment based on virtualization technology
- Introduce new technologies to the team to improve daily productivity
- Mentor other support engineers
Dev. Relations Engineer II, Business Interaction Division

BEA Systems

(Public Company; BEAS; Computer Software industry)

July 2006 — June 2008 (2 years )

BEA Systems got acquired by Oracle Corporation

- Work as Senior Technical Expert in Business Interaction Division, focusing on AquaLogic User Interaction, AquaLogic PEP and AquaLogic BPM Suite
- Negotiate case severity with customers for upgrade/downgrade
- Reproduce, troubleshoot and analyze customer issues, provide workaround, write reports to extend the knowledge base as well as to inform management
- Maintain knowledge on customer architecture and environment for assigned accounts
- Work with world wide team to get through tough technical issues and share resources
- Interact with customers, partners, and software developers to provide technical advice and assistance
- Identify and document product defects for Development Engineering
- Review design specifications and external technical publications and provide feedback resulting from reviews
- Build lab environment based on virtualization technology
- Build team document repository
- Mentor other DREs
Support Engineer

Wicresoft

(Privately Held; Information Technology and Services industry)

October 2005 — January 2006 (4 months)

- Provide technical support to Microsoft customers in North America and UK via phone or email.
- Windows 2000/XP/Server 2003
- IIS 5/6
- Windows Update
- Windows Live Onecare
IT Specialist

Agricultural Bank of China

(Public Company; Banking industry)

April 2005 — August 2005 (5 months)

- UNIX system administration (Sun Solaris 8/9 on SPARC)
- Windows 2000/XP/Server 2003 Administration
- Tracking Lotus Domino/Notes issues
- Monitoring Websphere Application Server and Portal performance
- Deploy J2EE web applications
- Doing security assessment for IT infrastructure

Terry Wang’s Education

Shanghai University

Bachelor , Computer Science , 2001 — 2005

I was responsible for the SMTP module of the email system. Dived deep into J2SE, Java Network Programming(Socket/UDP/TCP), SMTP and POP3 protocol as well as the email server system itself. Made use of the open source Log4j for common logging.

The project turned out to be a pretty successful pilot project in the end.

It was written in pure Java (Core Java or Java SE) and developed using Eclipse on Fedora Core 2 .

Activities and Societies:

Semantics based Java Email Filter Project