Craig Westbury

Current

BPM Consultant at APA Group
Management Development Coordinator at St John Ambulance Australia (SA)

Past

Process Improvement Specialist at BHP Billiton
Senior Practice Leader Process & Projects at Australian Bureau of Statistics
Business Analyst, Software Management Strategy and Accommodation Re-fit at Australian Bureau of Statistics

Project Leader, Software Packaging at Australian Bureau of Statistics
Project Manager, Knowledge Management at Australian Bureau of Statistics
Partner at Dominion Software Designers

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Education

University of South Australia
University of Adelaide

Recommended

3 people have recommended Craig

Connections

261 connections

Industry

Information Services

Craig Westbury’s Summary

My passion and expertise is in Business Process Management (BPM), particularly the integration of organisation performance, strategy, process improvement and Information Technology.

In BPM roles I have lead projects to develop process management frameworks, undertake process improvement, develop process mapping techniques and educate communities of business analysts and managers on the value of process management.

I am a well rounded manager, having managed operational teams, virtual teams, project teams, and facilitating management development programs.

Before working on process I have lead and worked on a range of ICT projects from IT support, network management, Knowledge Management, applications development and software management.

My immediate career goal is to be in a mid-level management position, leading the application of Business Process Management techniques throughout the organisation and to contribute to the development of BPM as a commonly accepted management discipline.

I want to connect and share with Process People, feel free to send me an invite, craig@processexecutive.com.

Craig Westbury’s Specialties:

Business Process Management, Process Improvement, Project Management, Software Management.

MBA, strategic management, coaching and mentoring, trainer in Frontline Management certificate.

Certificate IV Training and Assessment, trainer and facilitator.

Lotus Notes Programming (CLP), Microsoft Certified Systems Engineer (MCSE)

Craig Westbury’s Experience

BPM Consultant

APA Group

(Public Company; ASX:APA; Oil & Energy industry)

September 2009 — Present (4 months)
Management Development Coordinator

St John Ambulance Australia (SA)

(Non-Profit Organization Management industry)

April 1997 — Present (12 years 9 months)

As a volunteer I coordinate the development and delivery of the Management Development Program (Certificate III in Frontline Management) for volunteer members who hold leadership and management positions in the organisation.

I am also an Advanced First Aider and as part of the Operations Branch of St John Ambulance in South Australia I have provided First Aid and organisational skills at many small to major public events (including the Clipsal 500 V8 car race and Commonwealth Games).
Process Improvement Specialist

BHP Billiton

(Public Company; BHP; Mining & Metals industry)

August 2008 — September 2009 (1 year 2 months)

While working as a Process Improvement Specialist I developed frameworks, processes and systems to support a new implementation of Issues Management and an improved Process Improvement approach for the global Financial Services Organisation.

In addition, I developed a case management system to support the roll-out of a new Financial Services customer interaction model. This included development of a systems architecture, new infrastructure hosting, web forms, processes and training.
Senior Practice Leader Process & Projects

Australian Bureau of Statistics

(Government Agency; Government Administration industry)

February 2007 — August 2008 (1 year 7 months)

Managed a team of business analysts and system developers, working closely with senior managers across the organisation to deliver improved business processes and professional practices.

I was responsible for the roll-out of a Business Process Improvement framework into business units undergoing reviews and renewing their business processes. My team developed the framework and implementation strategy, obtained stakeholder buy-in and engaged practitioners to undertake business process analysis work using the framework. Maintained and improved a suite of in-house developed Business Process Management applications and built a business case to purchase a BPM Suite.
Business Analyst, Software Management Strategy and Accommodation Re-fit

Australian Bureau of Statistics

(Government Agency; 1001-5000 employees; Government Administration industry)

July 2005 — February 2007 (1 year 8 months)

Initiated and lead a project to improve software management processes and systems for the 3,500 computers and 1,000 applications being managed within the ABS standard environment. I conducted detailed requirements analysis, designed processes and wrote system specifications for a new system that is currently in development.

During this period I also lead the technology fit-out for the relocation of 250 staff to new premises.
Project Leader, Software Packaging

Australian Bureau of Statistics

(Government Agency; 1001-5000 employees; Government Administration industry)

July 2001 — July 2005 (4 years 1 month)

Ser-up and managed a 15 person Software Packaging team, with the task of repackaging over 800 applications into install packages that could be deployed by an automated Software Management solution in time for the deployment of a tightly controlled Windows XP standard environment.

I designed and implemented a packaging and testing environment, including desktop and network components, technical processes, a management information system and a staff development program.
Project Manager, Knowledge Management

Australian Bureau of Statistics

(Government Agency; 1001-5000 employees; Government Administration industry)

January 1997 — July 2001 (4 years 7 months)

Managed a Knowledge Management Centre of Excellence, re-developed of an electronic Records Management system and developed collaboration, information alerting and administrative data management systems.
Partner

Dominion Software Designers

(Government Administration industry)

April 1993 — January 1997 (3 years 10 months)

Initiated and developed a software consultancy and retailing business with 3 partners. I developed business systems for accounting, inventory and customer management; lead the development of strategic directions while managing the partnership contact and remuneration.

Craig Westbury’s Education

University of South Australia

MBA , Management , 1999 — 2004
University of Adelaide

BSc, BCom , Computer Science, Commence , 1992 — 1996

Activities and Societies:

Adelaide Uni Science Association, Adelaide Uni Computer Science Association, Student Machine User Group (SMUG)

Additional Information

Craig Westbury’s Interests:

Family, Volunteer Management, Geocaching, Personal Development, First Aid, Training, Travel

Craig Westbury’s Groups:

St John Ambulance, Brighton Surf Lifesaving Club, Australian Computer Society, Australian Institute of Emergency Management, Australian BPM Round table, BPTrends BPM Local Chapter, SOCSPO